FAQs

Choosing your bracelet

Will my bracelet look exactly like the photograph?

Natural stones can vary in colour, pattern and inclusions. Product photographs show the design, but the individual beads in your bracelet may differ.

How do I choose a size?

Measure your wrist and check the available options on the product page. Visit our Size Guide or contact us with your measurement if you are unsure.

What do the intention collections mean?

They group designs around traditional crystal associations and personal intentions. Choose what resonates with you or simply enjoy the colour and design. These meanings are symbolic and do not guarantee health, financial or other outcomes.

Ordering

Do you have a welcome offer?

Use WELCOME10 at checkout for 10% off your first order. The offer is limited to one use per customer, with no minimum purchase, and cannot be combined with other discounts.

Which currency does the store use?

Our store's default currency is US dollars (USD). Review the currency and final total displayed at checkout before paying.

Where can I see delivery costs and availability?

Enter your delivery address at checkout to see the available shipping options and charges. Contact us before ordering if you need help with a destination or a time-sensitive gift.

How can I ask about an order or a return?

Contact us with your order number and the email address used for the order. For a damaged or incorrect item, describe the issue and keep the packaging while we review your request. Please contact us before sending any item back.